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Our Returns Policy

We want you to be happy with your purchase but if you're not, please return the unused product, at your expense, to us within 14 days of receiving your Kagan order. Please refer to our Terms and Conditions pages for full details. It can take up to 14 days from you returning the item(s) to receive your refund.


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When Will I Be Refunded?

You'll receive an email to confirm when we have received the item, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.


Terms And Conditions

  • If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase.

  • We'll refund the original debit or credit card used to purchase.

  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.

  • Software Items which have been removed from the Cellophane wrapper cannot be returned.

  • Where a product has been made to measure or personalised for you, unless faulty, we're unable to refund or offer an exchange.

  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items.

  • This does not affect your statutory rights.


What Is The Refund Policy For International Items?

  • We want you to be happy with your purchase. If you're not, please return it to us at the address shown, obtaining proof of postage. Unless faulty, we'd like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty, damaged or not as described, please contact us.


How Do I Return An Item By Post Internationally?

  • If we've sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We will refund any postal charges you incur to return such items. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.

  • Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.

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